UPDATE: RESOLVED
Resolution Time: Resolved as of 10:30 AM, tested, and login running at 11:15.
Update: The login issue reported earlier has been successfully resolved. Our team identified and addressed a server error that occurred between approximately 3:00 AM and 10:30 AM. All messages sent during this time will be resent automatically, ensuring no loss of communication.
Current Status: The ReachMyTeach platform is now fully operational, and users should be able to log in without any further issues.
Next Steps: We will continue to monitor the platform to ensure its stability. Should you encounter any lingering issues or have any questions, please don't hesitate to reach out to our support team.
Contact: For assistance or inquiries, please contact our support team at support@reachmyteach.com. Thank you for your patience and understanding.
Date: April 29, 2024
Time of Occurrence: 6:20 AM
Description: Inability to log in to ReachMyTeach platform starting at 6:20 AM this morning. This issue is affecting access to all platform features.
Current Status: Our team is actively investigating the root cause of the login issue and working on resolving it promptly.
Next Steps: We will provide updates on the progress of resolving the issue as soon as new information becomes available. Thank you for your patience and understanding, and apologies for the inconvenience.
Contact: For further assistance or updates, please reach out to our support team at support@reachmyteach.com