Incident Report
Date: 12/11/2023
Time Frame: 9:05 AM - 9:45 AM EST
Summary:
Between 9:05 AM and 9:45 AM, users encountered difficulties accessing our services via Google Sign On. The issue was traced to a third-party action that resulted in the immediate shutdown of logins. ReachMyTeach immediately posted an error message to notify affected users. The issue has since been resolved, and it is important to note that no messages were lost during this incident. Users can login as anticipated.
Timeline of Events:
9:05 AM: Reports begin surfacing of users experiencing sign-in problems through Google Sign On.
9:10 AM: Technical investigation initiated to determine the cause of the sign-in issue.
9:15 AM: It was discovered that a connectivity setting was causing the abrupt shutdown of logins, triggering an error message for users.
9:20 AM: Attention shifted to identifying and addressing a settings issue with Google, contributing to the continued disruption in sign-ins. A message was put on the homepage than an error was occurring with login.
9:45 AM: The settings problem with Google was successfully resolved, reinstating normal service access via Google Sign On. A new message has been posted for users.
Resolution and Impact:
The settings issue with Google, identified between 9:05 AM and 9:45 AM, has been fully resolved. No data or messages were lost during this incident, and users can now sign in via Google without any interruptions.
Action Taken:
Immediate notification was available to users affected by the login error on the signin home page.
Technical teams investigated the root cause and rectified the settings issue promptly.
Immediate notification for users that login is now working as anticipated.
Conclusion:
The incident impacting Google Sign On from 9:05 AM to 9:45 AM has been resolved. We apologize for any inconvenience caused and assure users that measures have been implemented to prevent a recurrence of this issue. Please reach out to our support team if any lingering concerns persist\: help@reachmyteach.com