Contacts Report: Unreachable, Failed, and Edited Contact Information

Sometimes numbers and emails don't work for a variety of reasons. ReachMyTeach always tries to contact all recipients of a message and will log when numbers fail or emails bounce. After multiple attempts, the number or email will be paused and turn red.

Families can also pause incoming messages due to FCC regulation, which can be unpaused as well with expressed permission.

To see a comprehensive report of unreachable contacts by school or district, admins must select the ID card in the upper right and select "Contacts Report."

Quick Navigation

• Students Without Reachable Guardians

• Unreachable People

• Failed Contact Information

• Edited Contact Information

• Downloading Reports

1. Students Without Reachable Guardians

• Definition: These are students for whom no guardian has reachable contact information.

  • This might mean:

    • The student has no guardians listed.

    • All associated guardians have non-operating contact details.

• Action Steps: Check these records to ensure accurate guardian information is added or updated.

2. Unreachable People

• Definition: Individuals whose contact information is not functional guardians and staff.

  • Important Note: Many students have multiple guardians, so this does not necessarily mean the entire family is missing communications.

• Action Steps: Identify and update the contact information for these individuals in the SIS.

3. Failed Contact Information

• Definition: Contact information that has bounced back for various reasons (e.g., invalid email address, disconnected phone number).

  • Important Note: Similar to Unreachable People, this doesn’t mean the entire family is missing information—it’s specific to the affected guardian.

• Action Steps: Investigate the reason for the failure and correct the contact details as needed in the SIS.

4. Edited Contact Information

• Definition: Logs of updates made to guardian contact information, either by staff or the guardians themselves.

• Functionality:

  • Click the "X" icon to remove a specific change.

  • Removed changes will reprioritize the synced information from the SIS.

5. Downloading Reports

• At the bottom of all reports, you will find the option to download the data as a CSV file.

  • Purpose: This allows you to analyze or share the report data outside of the system.

  • Steps: Click the CSV button, and the file will save to your device.